Warranty

Warranty

Warranty: Your LockSmart Central products are warranted for 12 months from original date of purchase. If a material or workmanship defect arises and a valid claim is received within the warranty period, LockSmart Central will replace the product only. LockSmart Central cannot be held liable for damages to personal property due to installation, misuse or improper care and maintenance of LockSmart Central products.

LockSmart Central (Company) warranty obligations for the Company product(s) you have just purchased (Product) are limited to the terms set forth in this document as well those set forth in the Warranty section of the company website. Company warrants: (i) if the guidelines for appropriate use (GAU) are followed, the Product will perform substantially in accordance to the specifications furnished by Company; and further warrants: (ii) the Product against substantial defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase (Limited Warranty). This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original sales retailer or Company website and on-line affirmation of the GAU is required for warranty validation and service. This limited warranty does not cover products purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification. Warranty claims must be made directly to the Company. 

Exclusions and Limitations: Company’s limited warranty applies only to the Product. The warranty does not apply to any non-Company product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions provided on the company website. This warranty does not apply to damage caused by accident, abuse, misuse, acts of God, or modification of the Product.

Liability: LockSmart Central shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, installation, use or repair of its products. LockSmart Central warranty does not, under any circumstance, cover the replacement or cost of personal property used in conjunction with LockSmart Central products. Notwithstanding any other provision of this agreement, LockSmart Central’s maximum combined liability shall be limited to the cost for the specific product only.

Damaged Items: Inspect your parcel carefully. If you receive an item damaged, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status. This may take up to several weeks. We are unable to send our replacement items until the claim is approved, or a payment is made for the second shipment. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.

Sole and Exclusive Remedy: Your sole and exclusive remedy for a breach of this limited warranty, and Company’s sole and entire liability is, at Company’s option, to repair or replace the defective Product or refund the purchase price of the defective Product within thirty (30) calendar days. Repair or replacement (including parts and labor as well as reshipping costs) shall be made at Company’s expense. Company reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.

Warranty Disclaimers: Except as expressly set forth above in this limited warranty, the product is provided on an ‘as is’ basis and the company makes no other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations set forth in this limited warranty. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.

Limitation of Liability: In no event shall the company, its distributors or suppliers be liable to you or any third party for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of the use of the product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if company has been advised of the possibility of such damages. Company has no liability for any damage or destruction to consumer personal property that are used in conjunction with the products, including, without limitation, doors, laptops, cellular phones, or other handheld devices, or any loss of data contained etc. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of company and any of its distributors and/or suppliers shall be limited to the amount actually paid by you for the product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Obtaining Warranty Service: If you have followed the GAU and wish to make a claim under this warranty with respect to the Product, please contact customer support with the following information: a) Attach photo of original purchase receipt or packaging slip. b) Product SKU. c) Purchase date. d) Brief description of problem. e) A telephone number and e-mail address at which you can be reached during normal business hours.

All of the above information is required before a warranty claim will be accepted. Once Company validates your claim, we will issue you a RMA (Returned Merchandise Authorization) receipt number and shipping information from customer support.

Dispute Resolution: LockSmart Central agrees to provide all reasonable methods to resolve any disputes or discrepancies. You also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.